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Privacy Statement

Total Home Solutions is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the Total Home Solutions Web site and governs data collection and usage. By using the Total Home Solutions website, you consent to the data practices described in this statement.

Collection of your Personal Information

Total Home Solutions collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number. Total Home Solutions also collects anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests and favorites.

There is also information about your computer hardware and software that is automatically collected by Total Home Solutions. This information can include: your IP address, browser type, domain names, access times and referring Web site addresses. This information is used by Total Home Solutions for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Total Home Solutions Web site.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Total Home Solutions public message boards, this information may be collected and used by others. Note: Total Home Solutions does not read any of your private online communications.

Total Home Solutions encourages you to review the privacy statements of Web sites you choose to link to from Total Home Solutions so that you can understand how those Web sites collect, use and share your information. Total Home Solutions is not responsible for the privacy statements or other content on Web sites outside of the Total Home Solutions and Total Home Solutions family of Web sites.

Use of your Personal Information

Total Home Solutions collects and uses your personal information to operate the Total Home Solutions Web site and deliver the services you have requested. Total Home Solutions also uses your personally identifiable information to inform you of other products or services available from Total Home Solutions and its affiliates. Total Home Solutions may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

Total Home Solutions does not sell, rent or lease its customer lists to third parties. Total Home Solutions may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, Total Home Solutions may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Total Home Solutions, and they are required to maintain the confidentiality of your information.

Total Home Solutions does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

Total Home Solutions keeps track of the Web sites and pages our customers visit within Total Home Solutions, in order to determine what Total Home Solutions services are the most popular. This data is used to deliver customized content and advertising within Total Home Solutions to customers whose behavior indicates that they are interested in a particular subject area.

Total Home Solutions Web sites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Total Home Solutions or the site; (b) protect and defend the rights or property of Total Home Solutions; and, (c) act under exigent circumstances to protect the personal safety of users of Total Home Solutions, or the public.

Use of Cookies

The Total Home Solutions Web site use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Total Home Solutions pages, or register with Total Home Solutions site or services, a cookie helps Total Home Solutions to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Total Home Solutions Web site, the information you previously provided can be retrieved, so you can easily use the Total Home Solutions features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Total Home Solutions services or Web sites you visit.

Security of your Personal Information

Total Home Solutions secures your personal information from unauthorized access, use or disclosure. Total Home Solutions secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other Web sites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Changes to this Statement

Total Home Solutions will occasionally update this Statement of Privacy to reflect company and customer feedback. Total Home Solutions encourages you to periodically review this Statement to be informed of how Total Home Solutions is protecting your information.

Contact Information

Total Home Solutions welcomes your comments regarding this Statement of Privacy. If you believe that Total Home Solutions has not adhered to this Statement, please contact Total Home Solutions at info@totalhome.ca. We will use commercially reasonable efforts to promptly determine and remedy the problem.

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  • As an owner of an older house, utilizing the ecoENERGY Retrofit Program was one of the wisest decisions we have made. We were amazed to learn how to improve our home comfort while saving money. The energy advisor was very thorough, and able to answer all of our questions.
Byron - Toronto, Ontario
  • Your company is by far the best company I have ever dealt with in terms of customer service. Your follow through is outstanding and you are never “too busy” to listen or help out in any way so we as a contractor can accomplish our goals and meet our customer’s needs.
Diane - Yorkton, Saskatchewan